Privacy Policy

At Maison Loft, your privacy matters to us. This policy explains what information we collect when you shop with us, how we use it, and how we keep it safe.

1. Information We Collect

When you place an order or create an account, we collect your name, email address, delivery address, and payment details. We may also collect browsing data — such as which products and rooms you viewed — to help us improve your experience. You can browse our site without providing any personal information.

2. How We Use Your Information

We use your information to process and deliver your orders, send you order confirmations and shipping updates, and provide customer support. If you opt in, we'll also send you occasional emails about new collections and design inspiration — you can unsubscribe at any time. We never sell your personal data to third parties.

3. Cookies

We use cookies to keep your shopping cart working, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some parts of the site may not work as intended.

4. Data Security

We use industry-standard SSL encryption to protect your personal and payment information during transmission. Payment details are processed securely through our payment provider and are never stored on our servers.

5. Third Parties

We share only the information necessary with trusted partners — such as delivery carriers and payment processors — to fulfil your order. These partners are required to handle your data securely and only for the purpose of completing your purchase.

6. Your Rights

You have the right to access, update, or request deletion of your personal data at any time. You can also opt out of marketing emails using the unsubscribe link in any email we send you.